New service advisors
Learn the right way from the start with mindset, structure, and communication that builds confidence fast.
Real skills. Real results.
Own the service drive.
Lead the customer experience.
Service Drive Academy helps automotive dealership service advisors become elite service advisors by reframing mindset, sharpening communication, and creating an exceptional customer experience.
- Mindset
- Communication
- Customer Experience
- CSI
Featured book
Own the Service Drive
The mindset, skills, and systems that separate average advisors from top performers.
$19.99
Buy on Amazon
About David Newton
Helping advisors stop reacting and start leading.
David Newton is the owner of Service Drive Academy and author of Own the Service Drive. He helps advisors grow beyond average performance with practical coaching, real-world word tracks, and proven strategies that build confidence, consistency, and stronger customer relationships.
Service Drive Academy was built to help advisors stop reacting and start leading. This is not just about writing repair orders. It is about guiding people, building trust, communicating with confidence, and creating an exceptional customer experience.
Most service advisors were shown the system, but not the strategy. Told what to do, but not how to do it at a high level. Service Drive Academy changes that with training built for real conversations, real scenarios, and real results.
What makes this different
This is not a training manual. It is a transformation.
- Communicate clearly without overwhelming your customers
- Build instant trust and eliminate resistance
- Present recommendations with confidence without feeling pushy
- Handle objections, hesitation, and difficult conversations like a pro
- Stay organized and in control even on your busiest days
- Turn “no” into future opportunities
- Create an experience that keeps customers coming back
- Increase performance, consistency, and income
Who this is for
Training built for every level of service advisor.
Experienced advisors
Level up your process, your trust-building, and your performance with sharper conversations and stronger systems.
Teams
Build stronger trust, retention, and results with a better customer experience across the whole drive.
Anyone ready to own the service drive
Stop feeling average and start leading with practical tools you can use immediately.
Featured book
Own the Service Drive
The mindset, skills, and systems that separate average advisors from top performers.
What if the difference between an average service advisor and a top performer was not experience, but how they think, communicate, and show up every single day? This book gives service advisors the real-world tools, mindset, and communication skills top performers use every day to stand out, build trust, and perform at a high level.
Buy on Amazon
$19.99
You’ll learn how to:
- Build instant trust and eliminate resistance
- Present recommendations with confidence
- Turn “no” into future opportunities
- Stay organized and in control on busy days
Real-world value:
- Word tracks you can use immediately
- Tools for objections and difficult conversations
- Customer experience and retention strategies
- Practical lessons for everyday performance
Training videos
Short video training for service advisors.
This tab is organized into easy training categories. To add more videos later, open script.js, copy a video object into the section you want, then upload the matching MP4 file into assets/videos.
Book videos
Videos that describe Own the Service Drive.
Mindset
Mindset training that helps advisors stop reacting and start leading.
Communication
Word tracks, trust-building, and confident conversations.
Customer experience
Create a service experience that keeps customers coming back.
CSI
Training built to strengthen trust, retention, and results.
Shop
Start with the book now. Add more products later.
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